Managed ServicesPlagued by system downtime, viruses, spy ware, losses of productivity, and every other excuse for why the computer system you rely on to run your business is not working consistently and as expected? These distractions are unnecessary and very expensive.
DataServ understands this. We also know that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges. Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems. Managed Services from DataServ consists of various service level offerings that provide affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, DataServ Corporation provides a range of proactive services to keep your computer systems up and running and your people and business productive. It's not just about monitoring, that just lets you know something is wrong. It's not just about remote access to your systems to troubleshoot issues. It's about a proactive, preventative approach to keeping your systems up. That's why our managed IT services utilize a series of "Best Practices" we have developed over our years of experience Best practices for activities such as: - Spy ware Protection and Removal - Virus Protection - Disk Drive Analysis - Security Patch Management - Application Usage - System Auditing - Backup and Disaster Recovery - User Policy Enforcement A variety of other automated procedures to ensure your systems are running and your people are operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems. |
Infomation Technology ServicesBy utilizing technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.
As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business. Proactive managed services eliminate the scenario of calling and waiting for the "computer guy". Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can often be within minutes. Consistency is the cornerstone of DataServ Managed Services. Consistency creates reliability and renders no surprise expenditures or billings. How many times have you received a bill that you couldn't understand or begin to determine if it was justified? Each program is based upon the following: - DataServ Managed Services Features - Site Assessment and Inventory - Proactive Service - Management and Status Reporting - Best Practice Driven - Automated and Reliable To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes. DataServ Managed Services Benefits - Reliability - Security - Consistency - Productivity Gains - Cost Management and Control - Performance - Managed Expansion and Growth Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs. Please Contact Us for a discussion, pricing and a customizable managed service plan to meet your companies needs. |
Levels of SupportDataServ Corporation provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. DataServ uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans ranging from routine system maintenance and management to complete IT outsourcing. DataServ Corporation will help you
turn your data network into an effective, efficient component of your growing business. Server Level – Network Systems Continuity Provides full network and server systems active management and recovery - System and Application Patch Management - Virus Definition Management - User Management - Application Management - Backup Management - Firmware Management - Configuration Management - Service Monitoring and Notification - Event Log Monitoring - Disaster Recovery Coverage - Remote Server Support Coverage* * Provides complete remote support with no additional labor charges Service Level 0 - Remote Support Provides basic remote screen sharing and support to computers, notebooks, and servers. - Remote Screen Sharing - End User Support Portal Service Level I – Home Monitoring Provides basic services to keep home computers secure and performing well. - All services provided in level 0 - Security Patch Management - System Log Monitoring - Virus Protection Management - Daily System Audits Service Level II – Workstation Management Provides more advanced security measures for dealing with malicious threats, establishes baselines, system asset tracking and changes, software rollout, software upgrades and overall health of business workstations. - All services provided in level I - Application Deployment - Application Addition and Change Notification - Hardware Change Notification - Security Log Monitoring - Application Log Monitoring - Spyware Removal and Management - Bandwidth Usage Tracking - Asset Management - Report Generation - Additional 10% Discount on Block time Agreements and Labor Service Level III - Workstation Continuity The ultimate protection to keep workstations and users operational. - All services provided in level II - Desktop Policy Enforcement - Backup and Disaster Recovery Coverage - Remote Operating System Support Coverage* - Remote Microsoft Application Support Coverage* * Provides complete remote support with no additional labor charges |